FAQ

Shipping and Delivery

What is your shipping policy for backordered items?
Inventory is updated daily, in the event we don't have a product you ordered, it will be shipped as soon as possible.
Do you offer local pickup or delivery options?
Yes. You can select local delivery or local pickup as your purchase option.
How do I track my order?
You will receive an email with your tracking information as soon as your order is processed.
Can I change my shipping address after I've placed my order?
Unfortunately no. Please make sure you have provided the correct delivery address upon ordering.
What happens if I refuse delivery?
Your product will be sent back to us, second delivery will be at the buyers cost.

Returns and Exchanges

Can I return or exchange items?
Unfortunately no. All items and sales are final.
How long does it take to process a return or exchange?
Issues with orders that require an exchange, or return (broken jars, wrong flavor etc) will be first priority and taken care of within 3 business days

Payment and Billing

Can I apply a coupon code to my order?
Yes. At checkout make sure to apply your discount code in the box provided.
What happens if my payment is declined?
Your order will not be processed. You will be notified of your payment issue, and prompted to use another payment method.
How can I request a refund for a charge that I believe is incorrect?
Screenshot your order, send an email to hygeiacoldpress@gmail.com

Customer Service

How can I provide feedback or suggestions for improving your products or services?
We would love that! You can send an email to hygeiacoldpress@gmail.com
Do you offer customer support via social media or messaging apps?
We absolutely do! You can find us on any social platform and we reply to all messages!
Can I speak to a supervisor if I am not satisfied with the resolution of my issue?
You absolutely can! Send an inquiry at the bottom of our page with your name, and contact information and someone will promptly get to you.